🔒 Privacy Policy
How we protect your personal data
Helionova Privacy Policy
Last updated: October 3, 2024
Helionova EI is committed to protecting the privacy and personal data of its users in accordance with the General Data Protection Regulation (GDPR).
1. Data Controller
Helionova EI
26 rue des Buttes, 74300 Cluses, France
SIRET: 48316730000050
Email: dpo@helionova.fr
2. Data Collected
We collect the following data:
- Identity: first name, last name
- Contact: email, phone, postal address
- Order: products, quantities, preferences
- Navigation: cookies, IP address, browser
3. Purpose of Collection
- Order processing and delivery
- Customer service
- Sending newsletters (with consent)
- Site improvement
- Legal compliance
4. Legal Basis
- Contract performance
- Consent (newsletters, cookies)
- Legitimate interest (fraud prevention)
- Legal obligation (accounting)
5. Your Rights
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data
- Restrict processing
- Data portability
- Object to processing
Contact: dpo@helionova.fr
6. Data Security
We implement appropriate security measures: encryption, secure access, regular backups, staff training.
7. Data Retention
- Customer data: 3 years after last order
- Accounting data: 10 years (legal requirement)
- Cookies: 13 months maximum
8. Third Parties
We may share data with: hosting provider (02switch), payment processor, shipping carrier. They are bound by confidentiality.
9. Cookies
For cookie information, see our Cookie Policy.
10. Contact
For any questions: dpo@helionova.fr