Terms and Conditions

Article 1 - Purpose

These T&C aim to define the rights and obligations of the parties in the context of the online sale of animal feed supplements, including the product "Equi'Chanvre", based on Swiss organic hemp.

Any order implies unreserved acceptance of these T&C which prevail over any other document.

Article 2 - Products

The products offered for sale are those featured on the website helionova.fr.

Equi'Chanvre is a natural feed supplement for horses, cattle, sheep and goats, based on Swiss certified organic hemp (Swiss Organic and European Organic).

Products are presented with photographs and descriptions as accurate as possible. However, photos are not contractual.

2.1 Legal Compliance

Products comply with current European and Swiss regulations:

• EC Regulation 767/2009 on animal feed
• Swiss ordinance on animal feed (FSVO)
• Total THC < 0.05% (regulation compliant)
• Swiss Organic and European Organic certification

Article 3 - Prices

Prices are indicated in euros (€) tax included (TTC), including French VAT at the current rate.

Prices include packaging costs but exclude delivery costs, invoiced additionally unless otherwise stated (launch offer).

The Seller reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

3.1 Launch Offer

The current launch offer (50% OFF + free shipping) is valid within the limits of available stock and until the date indicated on the site.

Article 4 - Order

4.1 Ordering Process

To order, the Customer must:

1. Select the desired products and quantities
2. Complete the pre-order form with complete contact details
3. Validate the order after verification
4. Proceed with payment according to the proposed methods

4.2 Order Validation

Validation of the order by the Customer constitutes acceptance of these T&C and formation of the sales contract.

An order confirmation is sent to the Customer by email to the address provided during the order.

4.3 Availability

Offers are valid within the limits of available stock. In case of unavailability of an ordered product, the Customer will be informed as soon as possible and may cancel the order free of charge.

Article 5 - Payment

5.1 Payment Methods

Payment is made at the time of order by the following means:

• Credit card (Visa, Mastercard, American Express)
• Bank transfer
• Other means indicated on the site

5.2 Payment Security

Online payments are secure. Banking information is not stored by the Seller.

5.3 Invoicing

An invoice is issued and sent to the Customer by email when the order is shipped.

Article 6 - Delivery

6.1 Delivery Zone

Deliveries are made to the address indicated by the Customer when ordering, in mainland France and neighboring countries (subject to conditions).

6.2 Delivery Times

Delivery times are indicative:

• Mainland France: 3 to 5 business days
• Switzerland and Belgium: 5 to 7 business days

These periods run from the shipping confirmation date.

6.3 Shipping Costs

Shipping costs are indicated before order validation.

Current offer: Free shipping for all orders.

6.4 Delivery Methods

Delivery is made by carrier with delivery against signature.

In case of absence, a notice is left to allow parcel collection.

6.5 Verification Upon Receipt

The Customer is required to check the condition of the parcel upon receipt. In case of damage, the Customer must make reservations with the carrier and inform the Seller within 48 hours.

Article 7 - Right of Withdrawal

7.1 Withdrawal Period

In accordance with French consumer protection laws, the Customer has a period of 14 days from receipt of the products to exercise the right of withdrawal, without having to justify reasons or pay penalties.

7.2 Withdrawal Procedure

To exercise the right of withdrawal, the Customer must notify the decision to the Seller by email at contact@helionova.fr or by post.

7.3 Product Return

Products must be returned in their original packaging, unopened and in perfect resale condition.

Return costs are the responsibility of the Customer, except in case of defective or non-compliant product.

The return address will be communicated upon withdrawal notification.

7.4 Refund

The Seller will refund the price of the products within 14 days following the date of product recovery.

The refund will be made by the same payment method used for the order.

7.5 Exceptions

The right of withdrawal cannot be exercised for products:

• Unsealed after delivery and that cannot be returned for hygiene or health protection reasons
• Perishable or whose expiration date has passed

Article 8 - Legal Warranties

8.1 Conformity Warranty

The Seller is required to deliver products conforming to the contract and is liable for conformity defects existing at the time of delivery.

8.2 Hidden Defects Warranty

The Seller is bound by the legal warranty for hidden defects.

8.3 Implementation of Warranties

In case of non-conformity or hidden defect, the Customer may:

• Request repair or replacement of the product
• Obtain a price reduction
• Request a full refund

Contact: contact@helionova.fr

Article 9 - Product Use

9.1 Dosage

Recommended dosages are indicated on the site and on product packaging. It is recommended to follow them.

In case of doubt, consult a veterinarian.

9.2 Storage

Products must be stored in a dry place, away from light and moisture.

9.3 Precautions for Use

Equi'Chanvre is a feed supplement intended for animals (horses, cattle, sheep, goats).

Do not use in animals producing milk for human consumption without respecting legal withdrawal periods.

9.4 Absence of Therapeutic Claims

The products offered are feed supplements and do not substitute for veterinary medical treatment. No therapeutic claims are made.

Article 10 - Liability

The Seller cannot be held liable for non-performance of the contract in case of force majeure, disruption or total or partial strike of postal or transport services.

The Seller disclaims all liability in case of misuse of the product by the Customer or non-compliance with recommended dosages.

Article 11 - Personal Data

Personal data collected during the order is necessary for processing it and establishing the invoice.

This data is processed in accordance with the General Data Protection Regulation (GDPR).

For more information, consult our Privacy Policy.

11.1 Customer Rights

The Customer has a right of access, rectification, opposition and deletion of personal data, which can be exercised by contacting: contact@helionova.fr

Article 12 - Intellectual Property

All elements of the website helionova.fr (texts, images, logos, trademarks) are the exclusive property of Helionova or its partners.

Any reproduction, representation, modification or exploitation without prior authorization is prohibited.

Article 13 - Mediation - Disputes

13.1 Consumer Mediation

In accordance with consumer protection laws, the Customer has the right to use a consumer mediator free of charge in case of dispute.

Competent mediator:
[To be completed - Example: Consumer Mediator]
[Mediator address]
[Mediator website]

13.2 European ODR Platform

The European Commission provides an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr

13.3 Applicable Law

These T&C are subject to French law.

In case of dispute, French courts will have sole jurisdiction.

Article 14 - Modification of T&C

The Seller reserves the right to modify these T&C at any time.

The applicable T&C are those in force on the date of the order.

Article 15 - Contact

For any questions or complaints, the Customer can contact Customer Service:

Helionova EI
26 rue des Buttes
74300 Cluses
France

Email: contact@helionova.fr

Contact form: helionova.fr/en/contact.html