⚖️ Legal Notice
Legal information about Helionova and terms of use
Helionova Legal Notice
Last updated: October 3, 2024
This legal notice governs the use of the Helionova website and defines the terms of access and use of our services.
🏢 Company Identification
Company name
Helionova EI (Sole Proprietorship)
Registered office
26 rue des Buttes
74300 Cluses
France
SIRET Number
48316730000050
APE/NAF Code
1089Z - Manufacture of other food products n.e.c.
Share capital
Sole proprietorship (no share capital)
RCS
Not applicable (sole proprietorship)
Intra-Community VAT
Not applicable (VAT exemption)
📞 Contact Details
Main email
contact@helionova.fr
Commercial email
commercial@helionova.fr
Support email
support@helionova.fr
Website
https://helionova.fr
🌐 Website Hosting
Host
02switch
Address
02switch
222 Boulevard Gustave Flaubert
63000 Clermont-Ferrand
France
Phone
04 44 44 60 40
Website
📋 Purpose of the Site
The Helionova website has the purpose of:
- Presentation of natural animal feed supplements
- Information about Equi'Chanvre products
- Taking orders and pre-orders
- Communication with customers
- Technical and commercial support
⚖️ Terms of Use
1. Acceptance of terms
Use of the site implies full and complete acceptance of these terms of use.
2. Site access
The site is accessible 24/7, except in case of force majeure or interruption for maintenance.
3. Site use
The user undertakes to use the site in a manner consistent with its purpose and applicable laws.
4. Intellectual property
All site content (texts, images, logos, trademarks) is protected by copyright and belongs to Helionova.
5. Liability
Helionova strives to ensure the accuracy of information but cannot guarantee the absence of errors or omissions.
🛒 Sales Conditions
Products
Animal feed supplements - Equi'Chanvre (Swiss organic hemp biomass pellets)
Orders
Orders are processed in order of receipt and confirmed by email.
Prices
Prices are indicated in euros tax included and may be modified without notice.
Delivery
Delivery via Chronopost in mainland France and Switzerland.
Payment
Secure payment via payment link sent after order validation.
Withdrawal
14-day right of withdrawal according to legal conditions.
🔒 Data Protection
Personal data processing is governed by our privacy policy and complies with GDPR.
Data collection
Data collected only for declared purposes
Security
Appropriate technical and organizational measures
User rights
Access, rectification, erasure, data portability
DPO Contact
dpo@helionova.fr for any data-related questions
🍪 Cookies
⚖️ Applicable Law and Jurisdiction
Applicable law
French law
Competent jurisdiction
In case of dispute, French courts will have sole jurisdiction.
Mediation
In case of dispute, mediation may be proposed before any legal action.
📞 Complaints and Disputes
Customer service
For any complaint, contact us: contact@helionova.fr
Response
We commit to responding within 48 business hours.
Mediation
In case of unresolved dispute, you can contact a consumer mediator.
📅 Modifications
Helionova reserves the right to modify this legal notice at any time. Modifications take effect upon publication on the site.
Current version: 1.0 - October 3, 2024